Water Authority Considers ServLine Insurance Plan for Customers

BLUE RIDGE, Ga. – The Fannin County Water Authority discussed a potential new ServLine Insurance Plan for its Customers during their meeting on Wednesday, July 17, 2019.

Customer water leaks aren’t the fault of the Water Authority, and thus is the responsibility of the customer to fix. This can be rather costly on the water bill.

As Jenna with ServLine explained, the purpose of this insurance would be to cover such costly water bills from water leaks by reimbursing the Water Authority directly.

This reimburses what customer’s owe on their bill because of the leak, not what it costs to fix the leak.

This insurance would cover one occurrence in a 12-month period, that can cover two consecutive billing cycles, with a two times
average qualifier.

This means customers would be able for a one leak claim in a 12-month period. It can cover two months, but in order to qualify, the customer’s bill would have to be at least twice their average.

Leaky toilets, dripping faucets and commercial coverage is also optional, should the Water Authority choose to cover them as well.

Fannin County Water Authority would be the name insured on the policy, and the Water Authority customers are beneficiaries of the policy.

The cost of the insurance would be added to the water bill, or added to the base water rate.

If written into the cost of base water rate, this would basically be a rate increase. Customer’s won’t see as a line item on their bill. There would be a 10% discount from ServLine for going this route.

Or, will show up as a line item on customer’s bills if customer’s do not choose to decline to participate.

The optional maximum limits are as follows: $2,500 max that ServLine will pay for a leak.
$500 leak adjustment limit = $1.75/month
$1,000 leak adjustment limit = $2.00/month
$2,500 leak adjustment limit = $2.35/month

These are residential only rates. This is one reimbursement per 12-month period coverage, as mentioned above.

Rates are guaranteed not to be raised within two years.

The Water Authority may add a small administrative fee (five – 15 cents) if they choose to do so.

There is a second, optional part to the program as well. Customer’s may opt in for one or both.

This second option deals with outside water lines.

If there’s an issue with the lines outside of the home from the meter up to the foundation (ServLine doesn’t go under the foundation or inside the home), you can be reimbursed directly for the plumber, parts needed to fix the leak, etc.

This would be an additional $5.75/month for a $10,000 max reimbursement, and this is unlimited, so you would get more than one reimbursement per year, unlike the leak protection.

Customer’s can opt-out through ServLine directly at any time.

Educational materials will be mailed to customers of the Fannin County Water Authority prior to implementation of the plan.

The board has yet to make a decision on this, so be sure to stay tuned for future updates on the matter!

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